Privacy Policy
Talents Motor Park Hotel
1. Introduction
At Talents Motor Park Hotel, we value and respect the privacy of our guests. This Privacy Policy explains how we collect, use, store, and protect your personal information when you stay with us, contact us, or use our services.
By making a reservation or staying at the hotel, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following information from guests:
- Full name
- Identification details (MyKad / Passport)
- Contact number
- Email address
- Vehicle registration number
- Booking details and stay history
- Payment information
- CCTV recordings within hotel premises
3. How We Use Your Information
Your information may be used for:
- Reservation and check-in purposes
- Identity verification
- Payment processing
- Guest communication and support
- Hotel operational and security purposes
- Compliance with local laws and regulations
- Internal record keeping and service improvement
- Responding to emergencies or incidents
4. CCTV Surveillance
For the safety and security of guests, staff, and hotel property, CCTV cameras are installed in selected public areas of the hotel premises.
Recorded footage may be reviewed by management when necessary and may be shared with authorities if required by law.
5. Sharing of Information
We do not sell or rent guest personal information to third parties.
However, information may be shared with:
- Government or law enforcement authorities when legally required
- Payment providers or booking platforms for transaction processing
- Authorized hotel personnel for operational purposes
6. Data Protection
We take reasonable measures to protect guest information from unauthorized access, misuse, loss, or disclosure.
Only authorized personnel are permitted to access guest information for operational purposes.
7. Retention of Information
Guest information may be retained for operational, legal, taxation, security, or regulatory purposes for a reasonable period as required under applicable laws and hotel policies.
8. Guest Responsibilities
Guests are responsible for ensuring that the information provided during booking and check-in is accurate and complete.
9. Third-Party Booking Platforms
Reservations made through third-party platforms such as:
- Agoda
- Booking.com
- Trip.com
- Traveloka
may also be subject to the respective platform’s own privacy policies.
10. Contact Us
For any questions regarding this Privacy Policy, guests may contact the hotel directly through the official hotel contact channels.
11. Policy Updates
The hotel reserves the right to update or amend this Privacy Policy at any time without prior notice.
By staying at Talents Motor Park Hotel, you acknowledge and agree to this Privacy Policy.
